Shipping & Delivery Policy

At Lucivelle Luxora Fashion LLP ("Lucivelle", "Company", "we", "us", or "our"), we are committed to processing and delivering your orders in a timely, secure, and efficient manner. This Shipping & Delivery Policy outlines the terms and conditions governing the shipment and delivery of products purchased through our website.

1. Order Processing

All orders are subject to verification, quality checks, product availability, and payment authorization before shipment.

Orders are generally processed within 5–7 business days from the date of successful payment confirmation and order verification.

Orders are not processed, packed, shipped, or delivered on Sundays, public holidays, or other non-working days observed by the Company or its logistics partners.

During periods of high demand, including festive seasons, promotional campaigns, clearance sales, product launches, or other exceptional circumstances, processing times may be extended without prior notice.

Lucivelle reserves the right to refuse, cancel, or delay any order for reasons including but not limited to suspected fraud, inaccurate customer information, payment verification issues, stock unavailability, or compliance with applicable laws.

2. Shipping & Delivery Timeframes

Upon successful dispatch, orders are generally delivered within 3–7 business days, depending on the delivery destination, courier partner availability, and local serviceability.

Delivery timelines are estimates only and should not be construed as guaranteed delivery commitments.

Actual delivery times may vary due to factors beyond our reasonable control, including but not limited to:

  • Remote or difficult-to-access delivery locations.

  • Weather conditions, natural disasters, or force majeure events.

  • Public holidays or government restrictions.

  • Transportation disruptions or logistics constraints.

  • Delays caused by third-party courier partners.

  • Security inspections or regulatory requirements.

Lucivelle shall not be held liable for any delay in delivery arising from circumstances beyond its reasonable control.

3. Shipping Coverage

We currently deliver to serviceable locations within India through trusted third-party logistics and courier partners.

Delivery availability may vary based on the customer's location, postal code, and courier network coverage.

Lucivelle reserves the right to decline shipment to certain locations where delivery is unavailable, restricted, unsafe, or operationally impractical.

4. Shipment Tracking

Once an order has been dispatched, customers will receive shipment confirmation details, including tracking information, via their registered email address, mobile number, WhatsApp, SMS, or other available communication channels.

Customers may use the provided tracking information to monitor the progress and status of their shipment directly through the respective courier service provider.

While Lucivelle endeavors to provide accurate tracking updates, tracking information is generated and maintained by third-party logistics providers, and we do not guarantee its accuracy or availability at all times.

5. Delivery Verification & Inspection

Customers are advised to inspect the package carefully at the time of delivery.

If a package appears damaged, tampered with, opened, leaking, or otherwise compromised, customers should:

  • Refuse delivery where possible; and/or

  • Immediately notify the delivery personnel; and

  • Contact Lucivelle customer support within 24 hours of delivery.

Failure to report delivery-related issues within the prescribed timeframe may affect our ability to investigate and resolve the matter.

6. Shipping Charges

Applicable shipping charges, handling fees, taxes, and other charges (if any) will be displayed during the checkout process prior to payment confirmation.

Shipping rates may vary based on factors including:

  • Delivery location.

  • Product weight and dimensions.

  • Order value.

  • Promotional campaigns or offers.

Lucivelle may, at its sole discretion, offer free shipping promotions on selected products, locations, or order values from time to time.

7. Incorrect Shipping Information

Customers are solely responsible for providing complete, accurate, and up-to-date shipping and contact information at the time of purchase.

Lucivelle shall not be responsible for delays, failed deliveries, lost shipments, additional courier charges, re-delivery fees, or other consequences arising from incorrect, incomplete, outdated, or inaccurate information supplied by the customer.

Where an order is returned due to incorrect address details or repeated delivery failures, additional shipping charges may apply for re-dispatch.

8. Failed Delivery Attempts

Our courier partners may attempt delivery multiple times based on their operational policies.

If delivery cannot be completed due to customer unavailability, refusal to accept the shipment, incorrect address details, or other customer-related reasons, the order may be returned to Lucivelle.

In such cases, re-shipment may be subject to additional charges and verification.

9. Risk of Loss & Ownership

Ownership and risk of loss for products pass to the customer upon successful delivery of the order to the shipping address provided during checkout.

Customers are responsible for safeguarding the delivered products after receipt.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Lucivelle shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from shipping delays, delivery failures, courier-related issues, or circumstances beyond our reasonable control.

Our liability, if any, shall be limited to the value of the affected order, subject to applicable laws.

11. Policy Updates

Lucivelle reserves the right to modify, amend, update, or replace this Shipping & Delivery Policy at any time without prior notice.

Any changes shall become effective immediately upon publication on the Website.

12. Contact Us

For questions regarding shipping, delivery, order status, or logistics-related concerns, please contact us through the official contact details provided on our website.

By placing an order through the Website, you acknowledge that you have read, understood, and agreed to be bound by this Shipping & Delivery Policy.