Return & Refund Policy

At Lucivelle Luxora Fashion LLP ("Lucivelle", "Company", "we", "us", or "our"), we strive to ensure that every product delivered meets our quality standards and customer expectations. Please read this Return, Refund & Exchange Policy carefully before placing an order through our website.

1. No Return & No Refund Policy

Unless otherwise required under applicable law, all purchases made through the Lucivelle website are final. We do not accept returns, cancellations, or provide refunds for products that have been successfully delivered and are free from defects.

Customers are advised to carefully review product descriptions, specifications, sizing information, pricing, quantities, and shipping details before completing their purchase.

Refunds shall not be issued for reasons including, but not limited to:

  • Change of mind after purchase.

  • Incorrect product selection by the customer.

  • Personal preferences regarding color, design, size, fragrance, texture, or appearance.

  • Delay caused by courier partners, natural events, or circumstances beyond our reasonable control.

  • Minor variations in color, packaging, or product appearance resulting from photography, screen resolution, or manufacturing batches.

2. Exchange Eligibility

We may offer a replacement or exchange only under the following circumstances:

  • The product received is damaged during transit.

  • The product delivered is materially different from the item ordered.

  • The product contains a verified manufacturing defect.

  • The customer receives an incorrect product due to an error on our part.

Any exchange request must be submitted within 48 hours (2 days) of successful delivery.

3. Exchange Request Procedure

To initiate an exchange request, the customer must:

  1. Contact our customer support team within 48 hours of receiving the product.

  2. Provide the order number, delivery details, and a clear description of the issue.

  3. Submit clear photographs or videos showing the damage, defect, or discrepancy.

  4. Cooperate with any verification process reasonably requested by Lucivelle.

Failure to provide sufficient evidence may result in rejection of the exchange request.

4. Product Inspection & Approval

All exchange requests are subject to verification and approval by Lucivelle.

We reserve the right to:

  • Request additional information or supporting evidence.

  • Reject claims that are fraudulent, misleading, incomplete, or unsupported.

  • Reject claims where the product has been used, altered, damaged after delivery, or handled improperly by the customer.

Our decision regarding the approval or rejection of an exchange request shall be final and binding to the extent permitted by applicable law.

5. Conditions for Exchange

To qualify for an exchange, the product must:

  • Be unused, unworn, unwashed, and undamaged.

  • Be returned in its original packaging.

  • Include all original tags, labels, accessories, manuals, and inserts (if applicable).

  • Not show any signs of misuse, tampering, alteration, or negligence.

Products failing to meet these conditions may not be eligible for exchange.

6. Replacement Processing

Once the returned product is received and successfully inspected:

  • A replacement product will be dispatched within approximately 5–7 business days, subject to stock availability.

  • If the same product is unavailable, Lucivelle may, at its sole discretion, offer an equivalent replacement, store credit, or another suitable resolution.

  • Delivery timelines for replacement products may vary depending on location and logistics availability.

7. Shipping Charges

Original shipping charges, handling fees, convenience fees, taxes, duties, or other service charges paid at the time of purchase are non-refundable unless otherwise required by law.

Where an exchange request is approved due to an error attributable to Lucivelle, the Company may bear the reasonable shipping costs associated with the exchange process.

8. Non-Exchangeable Items

The following items shall generally not be eligible for return, refund, or exchange unless damaged, defective, or incorrectly delivered:

  • Products purchased during promotional sales, clearance sales, or special discount events.

  • Customized, personalized, or made-to-order products.

  • Products showing signs of use, wear, washing, alteration, or damage after delivery.

  • Products returned without original packaging, tags, or proof of purchase.

9. Limitation of Liability

Lucivelle's liability under this Policy shall be limited solely to the replacement of the eligible product or such remedy as required under applicable law.

Under no circumstances shall Lucivelle be liable for any indirect, incidental, consequential, punitive, or special damages arising from the purchase, use, or inability to use any product purchased through the Website.

10. Policy Updates

Lucivelle reserves the right to amend, modify, update, or replace this Return, Refund & Exchange Policy at any time without prior notice. Any changes shall become effective immediately upon publication on the Website.

11. Contact Us

For any questions regarding this Policy or to request an exchange, please contact us through the official contact details provided on the Website.

By placing an order on the Website, you acknowledge that you have read, understood, and agreed to be bound by this Return, Refund & Exchange Policy.