Privacy Policy

Last Updated: 22 June 2026

Lucivelle Luxora Fashion LLP ("Lucivelle", "Company", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, process, disclose, and safeguard your information when you visit our website, create an account, place an order, interact with our services, or otherwise engage with us.

By accessing or using our website, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

  • Full name

  • Email address

  • Mobile phone number

  • Shipping and billing address

  • Postal code, city, state, and country

  • Account login information

  • Customer support communications

Order & Transaction Information

  • Products purchased

  • Order history

  • Payment transaction details

  • Refund and exchange requests

  • Delivery and shipping information

Technical Information

When you access our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Website usage data

  • Pages visited

  • Referral URLs

  • Date and time of access

Marketing & Communication Information

  • Newsletter subscriptions

  • Promotional preferences

  • Survey responses

  • Customer feedback and reviews

2. How We Use Your Information

We may use your information for the following purposes:

  • Processing and fulfilling orders

  • Providing customer support

  • Managing user accounts

  • Processing payments and transactions

  • Delivering products and services

  • Sending order confirmations and updates

  • Handling returns, exchanges, and complaints

  • Improving website performance and user experience

  • Preventing fraud and unauthorized activities

  • Complying with legal obligations

  • Sending promotional communications, where permitted by law

3. Payment Information

Payments made through our website are processed by secure third-party payment service providers.

Lucivelle does not store complete debit card, credit card, UPI PIN, CVV, net banking credentials, or other sensitive payment authentication information on its servers.

All payment transactions are subject to the privacy and security policies of the respective payment providers.

4. Cookies & Tracking Technologies

We may use cookies, pixels, web beacons, and similar technologies to:

  • Remember user preferences

  • Maintain website functionality

  • Analyze traffic and visitor behavior

  • Improve website performance

  • Deliver relevant advertisements

  • Measure marketing effectiveness

Users may disable cookies through their browser settings; however, certain website features may not function properly.

5. Sharing of Information

We do not sell, rent, or trade your personal information to third parties.

We may share information with:

  • Payment gateway providers

  • Logistics and courier partners

  • Technology and hosting service providers

  • Marketing and analytics service providers

  • Professional advisors and auditors

  • Government authorities, regulators, or law enforcement agencies when required by law

Such sharing is limited to the extent necessary for providing services or complying with legal obligations.

6. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect personal information from unauthorized access, disclosure, alteration, misuse, or destruction.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill the purposes described in this Privacy Policy

  • Complete transactions and customer requests

  • Resolve disputes

  • Enforce agreements

  • Comply with legal, tax, accounting, and regulatory requirements

Information may be securely deleted or anonymized once it is no longer required.

8. User Rights

Subject to applicable law, users may have the right to:

  • Access their personal information

  • Request correction of inaccurate information

  • Request deletion of certain information

  • Withdraw consent where applicable

  • Opt out of marketing communications

Requests may be submitted through the contact information provided below.

9. Third-Party Websites

Our website may contain links to third-party websites, applications, or services.

Lucivelle does not control and is not responsible for the privacy practices, content, or security of such third-party platforms. Users are encouraged to review their respective privacy policies.

10. Children's Privacy

Our website is not intended for individuals under the age of 18 without parental or guardian supervision.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we may take steps to remove it.

11. International Users

Our services are operated from India. By using the website, users understand and agree that their information may be processed and stored in India and other jurisdictions where our service providers operate.

12. Changes to this Privacy Policy

Lucivelle reserves the right to modify, amend, update, or replace this Privacy Policy at any time.

Any changes will become effective immediately upon publication on the website. Continued use of the website following such changes constitutes acceptance of the revised Privacy Policy.

13. Business Ownership & Data Controller

This website is owned and operated by Lucivelle Luxora Fashion LLP, a Limited Liability Partnership (LLP) incorporated under the laws of India.

Lucivelle Luxora Fashion LLP acts as the controller of personal information collected through this website and is responsible for determining how such information is processed and protected.

14. Contact Us

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or the handling of your personal information, please contact us through our official communication channels.

Business Name: Lucivelle Luxora Fashion LLP
Business Type: Limited Liability Partnership (LLP)
Brand Name: Lucivelle
Website: www.lucivelleluxury.com
Email: support@lucivellefashion.com

By using this website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.